Saturday, December 6, 2008

Still need supervision or training?

Just hours ago, CQ did some marketing at the new supermarket in Rimba area. After getting all that were needed, CQ queued to pay for all the purchases at one of the paying counters.

A foreign male staff assisted the cashier to put in all the items CQ bought into plastic bags. This male staff was obviously not being trained or ignorant or is a non-supermarket section staff. CQ saw him putting food stuff (bread) together with detergents item in the same plastic bag! CQ immediately told him off and to put the bread in a separate plastic bag, but being stubborn as an OX, instead he put the bread together with other non-foodstuff item!

Avoiding to make a scene, CQ walked away grumbling $#^%*(&&(**^% with eyes roaming on CQ. This is not the first experience CQ encountered. To some, maybe it is just a small matter. But CQ believes in customers' satisfaction. Items bought by customers should be handled or treated with respect too. Customers pay for those items so do not treat those items bought as no-big-deal or scraps.

When CQ reached home, this is what CQ found ...packets of chicken were stuffed together with electrical appliances in the same plastic bag??!!

Questions raced through CQ's mind. Have these staff been or given training or briefed as to the proper handling of purchased items ...that is to group items accordingly?? You packed foodstuffs with foodstuffs, detergents with detergents related items and so on. You don't mix foodsstuff with electrical appliances or non-foodstuff items. It is common sense!

Another question - this male staff was dressed in the company's t-shirt, three quarter pants and was wearing a cap and sandals as his footwear. Is that the appropriate attire while on duty??

Grooming is like 30% pass for most of the staff. Haiyaaahhhh ...

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